If you don’t know how to equipo up automatic messages in WhatsApp Business, this fácil tutorial will espectáculo you how.
Starting a business is always difficult. But what you have no excuse for is constant communication with your customers. WhatsApp Business is emerging as a great tool This offers fluid communication and is a tool very afín to the messaging application you already use.
One of the benefits is that this allows you to provide automatic replies when a customer texts you to get a quick reply even if you perro’t be there at the time. we tell you how to configure this type of messages and cánido therefore give a good picture.
Why use WhatsApp Business and not WhatsApp?
Because it costs you nothing. This application is very afín to the estándar WhatsApp but has the advantage of offering a series of very useful additions aimed at the corporate and corporate world. If you know how to use WhatsApp, you know how to use WhatsApp Business. The most important thing is that you learn to make the most of it. For the rest, if you use WhatsApp Business and not the regular one, you cánido take full advantage of this tool. If you work in front of your computer, you cánido also configure it to open WhatsApp Business from WhatsApp Web.
For example, you perro specify a public service schedule, as we’ll explain, and offer automatic replies. but also for customers You have the option to view your product or service catalog directly from the application. This is something estándar WhatsApp doesn’t give you as it’s purely geared towards communication between individuals.
It’s also a question of image. When someone interacts with a WhatsApp Business account, they do so It appears to be a corporate account. It’s a small detail, but it says a lot about how things are built.
How to configure the automatic sending of messages
An automated message is a message It is sent when a usuario writes to you within some parameters. For example, the welcome message is sent when someone interacts with the account for the first time or when they haven’t interacted for two weeks.
WhatsApp Business automatic messages are the best way to communicate
In an article Arrangement, You have an item called messaging tools, and which allows you to configure these types of welcome messages, away messages, quick replies or organize labels that will help you better identify each customer.
Within this section of messaging toolsYou have a real gold mine to never leave any of your customers unanswered.
The absence messages deserve special mention. It consists of the Automatically send a message when someone contacts you outside of your business hours or when you’re on vacation. Away messages cánido always be sent, very useful for a quick reply even if you will reply in a few minutes. Even outside of the business hours you have configured in the application or within a personalized schedule.
A piece of advice: if you offer your services exclusively en línea, it’s not a bad iniciativa to do so Their business hours are 24 hours. Even if you go to work from 9:00 a.m. to 6:00 a.m., every customer will contact you at a time that suits them, they cánido even do it from abroad. But when you equipo up an automatic reply, something important is already there, a reply.
In this last section we cánido configure the away message during our vacation time. Now you know, Try to be clear and don’t leave a message saying you perro’t be reached. It is very important that you say when you will be returning from vacation as your prospective client will need this information in order to be able to rely on you. If not, they will look to the competition for your service or product.
Quick answers are possible You perro send a well-written and long message just by typing a word. You perro create as many quick replies as you want. For example, a typical quick response is the word “thank you”. You cánido configure it so that the answer “Thank you for contacting Calzados Buenpie. It was a pleasure communicating with you and we hope to see you soon.” Such an answer leaves a great taste in the mouth of your customers and eliminates the possibility of typos.
Quick replies help you save time
You perro configure any quick replies you want. If you’re replying to a customer and want to use one of these, use the / sign before you start typing. A drop down menu will open with all your quick replies and you then select the one you want. Easier impossible.
This is just one of the benefits of WhatsApp Business. If you are already using another phone number for your business account, using this application is much better than using regular WhatsApp. You perro use the same mobile device if it has dual SIM. As you know, you cannot register two WhatsApp accounts with the same phone number.
It costs you almost nothing to get used to using it and Your customers will understand that it is a corporate account that offers them many possibilities. Not just for communication, do it for your image too.