The person concerned is a 61-year-old Englishman who suffers from a rare disease and has seen Amazon’s customer service department fail to resolve his case.
This isn’t the first time Amazon has made a serious mistake with some of its products, but the news we bring to you screams for heaven. And I’m not the only one, because as reported on 91 phones There are general y también-commerce platforms Sending incorrect elementos to your customers.
Not only that, but also a customer from the UK, according to the same source got dog food instead of MacBook Pro. Alan Wood, the victim, paid £1,200 for this article. The computer was supposed to be a present for his daughter, instead he got two boxes of dog treats.
A mortal fallo that was not properly handled
When the man saw what had arrived, he contacted Amazon to make a claim. The platform first refused to offer helpbut eventually they came back and Wood gave a full refund.
The story gets worse when we learn that Alan Wood has a rare disease. known as Stone Man Syndrome Soon, this disease gradually turns the connective tissues and muscles of the human body into bones.
These are the dog food cans that came to Wood in place of the MacBook Pro
Wood, a former retired IT manager Amazon customer for two decades without incident. It’s easy to imagine the look on his face when he saw what was coming, except for a computer that cost over a thousand euros, you don’t expect that when you’re paying that much for a product.
At first the victim thought it might be him a bug that could easily be fixed, after consultation with Amazon customer service. After the first phone call, they told him from the platform that they couldn’t help him. He later asked for the computer to be returned, which he did not receive, but also after the dog food was returned there was no obvious solution.
According to Alan Wood it was “more than 15 hours on the phone” with managers from different departments passing the ball to each other. According to the person concerned, every conversation ended the same way and they refused to heed his request.
However, an Amazon spokesman who asked the source clarified that they are in direct contact with him and that all money will be refunded for the customer. As for Alan Wood, he says the situation has been “very stressful” for him because of his health and he will never shop on Amazon.